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The Daily Insight

What do I do if my Redbox kiosk is broken?

Author

Rachel Newton

Updated on February 23, 2026

What do I do if my Redbox kiosk is broken?

To report a disc problem or get more info, call Redbox Customer Care at 1.866.733.2693.

How does Redbox machine work?

Redbox kiosks work basically like vending machines for movies — at a kiosk, you pick the movie you want, check it out, and then return it when you’re done with it. Redbox machines are cheap, easy to use, and widely available, so visit one today to get your hands on the latest movies!

How do I contact Redbox customer service?

1 (866) 733-2693
Redbox/Customer service

What happens if you never return a Redbox movie?

If you don’t return all your discs from a kiosk visit, you’ll be charged for them at the end of the maximum rental period(s) for whatever you didn’t return (or when you return another disc from that kiosk visit, whichever happens later).

Can I return a Redbox movie after $25 Days?

Each item you rent from a Redbox kiosk has a minimum rental period of one day. That one day minimum rental period is measured from the time you first receive your rental through 9:00 p.m. the next day – unless we tell you differently at the kiosk or otherwise before you rent.

Will Redbox refund my money?

The Redbox Transaction Terms and Conditions state that if you rent or purchase a defective on-demand content, you can get a refund of the rental or purchase price if a replacement with a non-defective content is unavailable.

How does Redbox DVD rental work?

Each item you rent from a Redbox kiosk has a minimum rental period of one day. Each item you can rent from a kiosk has a daily rental charge, which may vary from kiosk to kiosk. To incur a single daily rental charge, you must return your rental by 9:00 p.m. the next day in the time zone where you return your rental.

How does Redbox on demand work?

Once you’ve downloaded the Redbox app, you can access the VOD freebies through the “Free on Demand” tab without needing to log in. You can watch Redbox’s free shows and movies on iOS, Android devices (including TVs), Roku and Vizio displays.

Can you return a Redbox movie and get your money back?

What happens if you lose a Redbox DVD?

You have 25 days to return the movie before the system automatically charges you the purchase price of the disc ($25 + tax for standard DVDs and $34.50 + tax for Blu-ray™ Discs), and the movie is yours to keep.” The best thing to do is contact RedBox customer service immediately if you lose your DVD.

What if I rent Redbox after 9pm?

Red box movies are due the day after they were rented by 9 pm. If they aren’t returned by then, you’ll be charged an additional day. This continues for a little over 3 weeks. If you haven’t returned the item by then, you’re free to keep it.

What happens if you return a Redbox movie you bought?